Delete your TaxMate account and data
Choose the in-app control or request deletion if you cannot access the app.
Delete in the app
Sign in to the TaxMate account you want to delete. Open Settings → Delete my TaxMate account and data, review the warning and confirm. Export any records you need first. Deletion is complete only when TaxMate confirms server-side success.
Request deletion without the app
If you cannot use the app, email support@taxmate.uk with the subject TaxMate account deletion and the email address used to sign in. We may ask you to verify ownership securely before deleting the account. Do not send your password, payment-card details or receipt images.
What is deleted and what may remain?
TaxMate deletes your TaxMate sign-in identity, personal cloud records and receipt files after required billing checks. This does not delete your Google or Apple account. Shared partnership records remain for other members; your membership is removed. Limited deletion, billing and security records may be retained where required for legal obligations, refunds, disputes or fraud prevention. These records cannot restore your deleted TaxMate account. See the Privacy policy for details.
You can delete your TaxMate account while an Apple subscription is active. Deleting the account does not cancel the subscription; cancel it separately in App Store subscriptions to stop future charges. Pending purchases or uncertain provider events may require reconciliation first. Active, pending or uncertain Google Play or Stripe billing may require cancellation or reconciliation first. Email us if you cannot complete those checks.